HELP CENTER

FREQUENTLY ASKED QUESTIONS

For builders of custom closets, furniture, specialty presentations and more, The October Company’s products have been adding value, functionality, and beauty for nearly 50 years! 

We do not accept returns on standard layouts or any other custom products unless there is a manufacturing defect. Only Clearance items can be returned with a 20% restocking fee.

Yes, we have two options for two-tier sliding velvet Jewel Trays available.

We will need to know the ID of your drawer. Make sure to subtract an 1/8″ when giving your desired tray dimensions for custom orders.

Yes! Please contact customer service at websales@octobercompany.com or (413) 527-9380