HELP CENTER

FREQUENTLY ASKED QUESTIONS

For builders of custom closets, furniture, specialty presentations and more, The October Company’s products have been adding value, functionality, and beauty for nearly 50 years! 

What is your return policy?

Standard tray layouts can be returned, but there will be a 20% restocking fee. We do not accept returns on custom products unless there is a manufacturing defect.

Do you have any two-tier Jewel Tray options?

Yes, we have two options for two-tier sliding velvet Jewel Trays available.

When placing an order, will you need my outside drawer dimension or inside drawer dimension?

We will need to know the ID of your drawer. Make sure to subtract an 1/8″ when giving your desired tray dimensions for custom orders.