FREQUENTLY ASKED QUESTIONS
For builders of custom closets, furniture, specialty presentations and more, The October Company’s products have been adding value, functionality, and beauty for nearly 50 years!
What is your return policy?
Standard tray layouts can be returned, but there will be a 20% restocking fee. We do not accept returns on custom products unless there is a manufacturing defect.
Do you have any two-tier Jewel Tray options?
Yes, we have two options for two-tier sliding velvet Jewel Trays available.
How deep does my drawer need to be to accommodate a two-tier Jewel Tray?
Drawer depth must be a minimum of 4 inches.
When placing an order, will you need my outside drawer dimension or inside drawer dimension?
We will need to know the ID of your drawer. Make sure to subtract an 1/8″ when giving your desired tray dimensions for custom orders.